How SERVPRO Uses a Matterport Camera

5/13/2020 (Permalink)

Matterport 3D Modeling

SERVPRO of North Knoxville employees prides themselves on helping their customers while making the restoration process as easy as possible. One of the ways that we do that is by utilizing a Matterport Camera. This is a 3D modeling camera that allows us to capture the interior of any home or business and create a 3D rendering of that building for our customers. Why would we do this you ask? The answer is simply because it makes the claims process easier for our customers should they have a loss and the restoration efforts more defined as we know what the interior of the building looked like before a loss occurred.

There are two types of captures that we can make with the Matterport Camera; preloss models and post-loss models. Pre-loss models help us understand the layout, design, and overall square footage of the space before anything has occurred that would require our services. It also documents the location of contents such as electronic equipment, merchandise, flammable storage, etc,. This is a service that we provide free of charge to our priority service customers. Our priority service model includes an Emergency Ready Profile, Priority Service Agreement, and Matterport 3D modeling of your business. 

The post-loss model is just as important, as we can use this to document the severity of the loss, all areas that were affected, as well as the restoration efforts before and after they have been completed. This data is extremely helpful in working with an adjuster and streamlines the process in a way that prevents them from having to make multiple trips out to the location in order to approve quotes or verify progress. This has been utilized for all types of losses including water, fire, and weather damage. We believe in helping our customers as much as we can during these events and Matterport is just one of many ways that we are able to do that. 

If you are interested in becoming a member of our priority service group, please feel free to call us and we will schedule an appointment to meet with you and assess your business needs.

Stay Safe. Stay Prepared.